Returns & Exchanges

Made to order means we make it for you, not for a shelf — but you should still love it. Here's how it works, in plain English.

Something's wrong with it

Misprinted, mis-stitched, damaged in transit, or not what you ordered: email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund you in full. No return shipping, no forms, and you keep the item.

You changed your mind

You have 30 days from delivery to return an unworn item with its tags for a refund or an exchange. Email us first and we'll send the return address; you cover the return postage. No restocking fee. Refunds go back to your original payment method within 5–10 business days of the return arriving.

Personalized items

Items with custom text or names can't be resold, so they're replaced for defects only, not for change of mind. Please double-check spelling before you order.

Sizing

Hats are one size with an adjustable strap. When apparel arrives, every product page will carry measured sizes so you can check before you buy. If you're between sizes, size up.

How to start

Email pethoodcustomercare@shopethood.com with your order number. We reply within one business day. Please don't ship anything back before you hear from us.