Returns & Exchanges

Your satisfaction — and your pet's — is our top priority. If something isn't right, we want to make it right.

Our 30-Day Return Policy

You have 30 days from the date of delivery to return any item for a full refund or exchange.

How to Start a Return

Email us at hello@pethood.com with your order number and the reason for your return. We'll respond within 24 hours with next steps.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.

Questions?

Contact us at hello@pethood.com — we're here to help.