Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

Most orders are processed within 1-3 business days and delivered within 7-15 business days. We'll send you a tracking number as soon as your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50.

Can I track my order?

Absolutely. Once your order ships, you'll receive an email with your tracking number.

Returns & Exchanges

What is your return policy?

We offer hassle-free returns within 30 days of delivery. Contact us at hello@pethood.com and we'll make it right.

How do I start a return?

Email us at hello@pethood.com with your order number and reason for the return.

Products

Are your products safe for pets?

All products in our store are selected with pet safety as a top priority.

What sizes are available for beds?

Our beds come in Small, Medium, and Large to accommodate cats and dogs of all sizes.

Still have questions?

Reach out to us at hello@pethood.com — we're happy to help!